Frequently Asked Questions

Fuel Delivery

Q: How do I order heating oil or diesel fuel?
If you are already a fuel oil or diesel customer, we invite you to log into your customer dashboard account to reorder. If it’s your first time ordering fuel with us, please use this form to request a delivery.

Q: How do I read my oil tank gauge?
You read a tank gauge just like your car’s gas gauge: Full, ¾, ½, ¼, and Empty. You can find the small circular glass or plastic gauge on the top or side of your oil tank. Be sure to check it frequently and place an oil order with Hope Energy before the bottom of your gauge reaches the 1/4^th marker. Each marking represents the number of gallons remaining in the tank:

• ¾ – 190 gallons
• ½ – 130 gallons
• ¼ – 65 gallons

Q: What do I do if I lose heat?

• Fuel Tank: Check the gauge to see if you need oil or propane, and if you do, call your local energy provider.
• Thermostat: Make sure your setting is on HEAT and that the cooling function is not on instead.
• Switches: Check that all furnace and emergency switches are on.
• Reset Button: Press the RESET button on your furnace—ONCE ONLY.

If you’ve performed all of the above steps and you still don’t have heat, call Hope Energy immediately for assistance.

Q: How do I read my meter ticket?
Click here to learn how to read our meter ticket

 

Heating & Cooling

Q: How often should I have my furnace or boiler serviced?

You should have a preventative maintenance tune-up performed once a year on your furnace or boiler. This will help your heating system work more efficiently, use up less fuel, last longer, have a lower chance of breaking down, and maintain a manufacturer’s warranty.

Q: What is the average lifespan of a furnace or boiler?

The average furnace or boiler lasts about 20 years when cared for properly. However, the lifespan can vary based on frequency of use, part replacement and maintenance, climate, and other factors. Getting your heating equipment serviced at least once per year is a key to a long lifespan.

Q: Should I use ductless or central air conditioning?

It depends! If your home has a central ducted heating system, a central air conditioning unit would integrate seamlessly with your home and provide invisible cooling. If you don’t have central ductwork, or have areas in your home without it, one or more ductless mini-splits might be the way to go. If you’re still not sure, contact us to talk to an expert.

Q: How long does an air conditioner usually last?

Central A/C units tend to last between 12 and 20 years, depending on the level of maintenance the homeowner keeps up with. Ductless mini-splits can last from 15–20 years, depending on the same circumstances as above. It’s important to remember, though, if your A/C is more than 10 years old, it’s likely running at a much lower efficiency than new units. You could save as much as 30% on annual energy costs by upgrading to a new central or ductless air conditioning system.

Q: How can I protect my heating system from unexpected costs?

Protecting your heating system is simple when you’re enrolled in a Hope Energy service plan. Our plans include your annual efficiency tune-up, select parts and coverage, and access to emergency care around the clock. Taking care of your system with a service plan can also extend the useable lifespan of your equipment, saving you money on replacement expenses.

 

Payment & Billing

Q: How can I pay my Hope Energy bill?
You can pay by credit card by calling our office or you can send a check in the mail.

Q: What payment methods does Hope Energy accept?
We accept credit cards and checks.

Q: What types of payment plans are available for fuel delivery?
We offer two payment plans, the Budget Plan and the Prepay Plan. The Budget Plan allows you to spread your fuel costs into even monthly payments. The Prepay Plan allows you to pay for your fuel for the year all at once and receive an extra discount on each delivery. Learn more about each plan.

Service Area

Q: What towns do you serve in Rhode Island?